VALE LOGISTICS - PRIVACY POLICY

Effective Date: 2018
Company Name: Vale Logistics Limited
Registered Address: Newton Farm, Ashchurch, Tewkesbury, GL20 7BE
Email: info@valelogistics.co.uk
Phone: 0333 335 7350

1. Introduction

Vale Logistics (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our logistics, courier, warehousing, and haulage services.

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Name, company name, and job title
  • Contact information (email, phone number, postal address)
  • Billing and payment details
  • Vehicle and delivery information (for logistics coordination)
  • Any correspondence you send to us (via email, phone, or online forms)

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Website usage data (pages visited, time on site, referral source)
  • Cookies and similar tracking technologies (see Section 8)

c. Information from Third Parties

We may receive data from:

  • Subcontractors or partners providing transport or warehousing services
  • Publicly available sources (e.g., Companies House)
  • Marketing and advertising partners (where you’ve given consent)

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide logistics, courier, warehousing, and 4PL services
  • To respond to enquiries, quotations, and service requests
  • To manage deliveries, collections, and customer accounts
  • To process payments and issue invoices
  • To comply with legal or regulatory requirements
  • To improve our services and website experience
  • To send you service updates or marketing communications (only with consent)

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity: To perform our contract with you.
  • Legitimate interests: To manage our business operations efficiently and improve our services.
  • Legal obligation: To comply with HMRC, transport, or safety laws.
  • Consent: For marketing or communications, you explicitly agree to receive.

5. Data Sharing and Disclosure

We may share your personal data with:

  • Our logistics partners, drivers, or subcontractors to complete deliveries
  • Payment processors or financial institutions for invoicing
  • IT and cloud service providers (e.g., website hosting, CRM systems)
  • Professional advisors (lawyers, accountants)
  • Government or regulatory authorities if legally required

We do not sell or rent your personal information to third parties.

6. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Business records (invoices, contracts): up to 7 years
  • Marketing data: until you withdraw consent
  • Job applications: up to 6 months (unless you request longer retention)

7. Data Security

We implement strong security measures to protect your data, including:

  • Secure servers with restricted access
  • Encrypted data transmission (SSL)
  • Regular system monitoring and backups
  • Staff confidentiality agreements and training

While we take all reasonable precautions, no online transmission is completely secure. You share data with us at your own risk.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site traffic, and improve services.
You can control or delete cookies through your browser settings. For more details, please see our Cookie Policy (available separately on the website).

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Limit how your data is processed.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to data processing based on legitimate interests.
  • Withdraw Consent: Withdraw marketing consent at any time.

To exercise any of these rights, contact us at info@valelogistics.co.uk.

10. International Data Transfers

We primarily store and process your data within the UK.
If we transfer data outside the UK, we ensure it is protected by approved safeguards such as Standard Contractual Clauses or adequacy decisions.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their respective policies before sharing personal data.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our business operations. Updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, contact us at:

Vale Logistics
Newton Farm, Ashchurch, Tewkesbury, GL20 7BE
📧 info@valelogistics.co.uk
📞 0333 335 7350

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

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